Return & Exchange

Returns Policy

We accept returns for a refund or an exchange if you are not completely satisfied with your order.

Please contact us by e-mail (info@fluteandharris.com) within 7 days of receiving your order and we will issue you with a returns reference number and the returns documents.

Print and complete the returns form, ensuring that it is signed and agrees with our Returns Policy. Please note that return delivery is at your cost. If you would like an exchange, please indicate the item you would like, including the size required.

In the event of an exchange, there is no charge to ship out the replacement items. All exchanges are subject to stock availability.

Please return goods to us within 14 days of receiving the returns form from us.

We will only accept a return if the item is new and unused. We will not accept any item that shows indication that it has been worn. We also cannot accept the return of any undergarments/socks for hygiene reasons. Items should be returned in the original packaging with all tags still attached and should show no signs of wear. Shoe boxes should be undamaged as they are also considered to be part of the product.

Please do not remove the white security seal until you are happy with your order. We are unable to accept a returned item with a broken security seal.

Refunds for returned items will only be credited to the account originally used to purchase the item.

UK Returns

Return delivery is at your cost. You can book a DPD collection from your home, work or any other convenient place, or drop your parcel off at a local DPD Pickup point – DPD have thousands across the UK. You can find your nearest one using the DPD Pickup point finder. If you need help arranging your return, please call us on +44 (0)20 8686 9942.

Worldwide Returns

Please visit the DPD website for your country to book a collection at a convenient time and place.

Items returned from outside the UK may incur additional fees and may experience delays with customs clearance.

We prefer that items are returned to us via DPD to ensure that they are protected and insured during transit. However, you may return the goods by your own secure means. We advise you to send items back via registered delivery or courier and to keep proof of postage. Please ensure the items are adequately insured, as we cannot be held liable for any loss or damage in transit back to us.

Returns address: FLUTEANDHARRIS.COM Returns Dept., Unit 35 Whitgift Centre, Croydon CR0 1UP, United Kingdom

Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within three months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.

Repeated Returns

Exchanges and refunds are offered to ensure that customers are satisfied with their purchases from FLUTEANDHARRIS.COM. However, customers that excessively return items may be refused at our sole discretion.

If you require any further information on our returns policy please contact us using the details on our Contact page. Legal ownership of goods will remain the property of FLUTEANDHARRIS.COM until orders have been accepted and all due funds have been cleared. In the event of FLUTEANDHARRIS.COM offering a refund to you, legal ownership of the goods will revert immediately to FLUTEANDHARRIS.COM. Goods are fully insured during transit and become your full responsibility once they have been delivered.