FLUTEANDHARRIS.COM - DPD Shipping.
We accept returns for a refund or an exchange if you are not completely satisfied with your order.
Please contact us by e-mail (firstname.lastname@example.org) within 7 days of receiving your order and we will issue you with a returns reference number and the return documents.
Print and complete the returns form ensuring that it is signed and agrees with our Returns Policy, please note that the delivery will be at your cost. If you would like an exchange, please indicate the desired item including the size required.
In the event of an exchange, there is no charge to ship out the replacement items. All exchanges are subject to stock availability.
Please return goods to us within 14 days of receiving the returns form from us.
We will only accept a return if the item is new and unused. We will not accept any item that shows indication that it has been worn. We also cannot accept the return of any undergarments/socks. This is for hygiene purposes. Items should be returned in the original packaging, all tags should still be attached and the item should show no signs of wear. Shoe boxes should be undamaged as they are also considered to be part of the product.
Please do not remove the white security seal until you are happy with your order. We are unable to accept a returned item with a broken security seal.
Refunds for returned items will only be credited to accounts initially used to purchase the returned item.
According to our policy the delivery will be at your cost, your return can be collected from your home, work or any other convenient place.
Contact DPD to book a convenient time and place to collect the parcel from you, by calling +44 (0)20 8686 9942
Alternatively, you may elect to drop your parcel off at a local DPD Access Point. DPD have over 2,500 Access Points across the UK. We may suggest Access Points close to your shipping address and include them on your DPD Shipping Label. You can also follow the link below to find your nearest DPD Access Point:
DPD Access Point Finder
Visit the DPD website and select the contact number for your country: www.dpdlocal-online.co.uk. Contact DPD with the given number to book a convenient time and place to collect the parcel from you.
Any items returned from an alternative country may incur additional fees and may experience delays with customs clearance.
We prefer that items are returned to us via DPD to ensure that they are protected and insured during transit. However, you may return the goods by your own secure means. We advise you to send items back to us via registered delivery or courier and that you retain proof of postage. Ensure that the items you are sending back to us are adequately insured as we cannot be held liable for any loss or damage in transit back to us. Our address for all returns is: FLUTEANDHARRIS.COM Returns Dept., UNIT 35 Whitgift Centre Croydon CR0 1UP UNITED KINGDOM
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within three months of purchase. Please note that items that are damaged as a result of wear and tear are not considered to be faulty.
Exchanges and refunds are offered to ensure that customers are satisfied with their purchases from FLUTEANDHARRIS.COM However, customers that excessively return items may be refused at our sole discretion.
If you require any further information on our returns policy please contact us using the details on the Contact page. Legal ownership of goods will remain the property of FLUTEANDHARRIS.COM until orders have been accepted and all due funds have been cleared. In the event of FLUTEANDHARRIS.COM offering a refund to you, legal ownership of the goods will revert immediately to FLUTEANDHARRIS.COM Goods are fully insured during transit and goods become your full responsibility once they have been delivered.