FAQs

Our website will continue to dispatch orders and receive postal returns as usual, and our Branches are fully open. We do ask that all customers follow the Government guidelines in ensuring that masks are worn when within any of premises which will help protect other customers and our Customer Advisors.

If you have any queries, would like some advice when making your order or just to provide feedback you can contact us by: e-mail at info@fluteandharris.com or via telephone on +44 (0) 20 8686 9942 during our office hours of 10:30AM to 6:00PM (GMT) Monday to Saturday.

Colors U.K Limited T/A FLUTEANDHARRIS.COM

FLUTEANDHARRIS.COM

FLUTEANDHARRIS.COMUNIT 35 Whitgift CentreCroydon CR0 1UPUnited Kingdom

Tel: +44(0)20 8686 9942

Although you can place orders without opening an account, if you register with us you will be able to move through the checkout process faster, store multiple shipping addresses, view and track your orders.

All items offered on FLUTEANDHARRIS.COM are subject to availability. When you place an order to purchase product(s) by clicking on the Confirm Order button we will send you an e-mail confirming receipt of your order and containing full details of your order. Your order represents an offer to us to purchase product(s). Once we have accepted your order and your order has been dispatched we will send you an e-mail confirmation. The contract will be filed. For security reasons your order’s data will not be accessible via the internet. This data is kept in confidence in accordance to our privacy policy.

Our web site will be kept up to date as reasonably as possible but we cannot guarantee that any particular item will be available. If we cannot supply a product from your order we will contact you via the e-mail address you have provided. If we cannot contact you or we receive no response we will continue to process the remaining items on your order. We will not substitute any item without your prior consent. Any funds being held in your account for the goods we cannot supply will be refunded. Voucher codes are not eligible for use on sale items or in conjunction with any other offer.

In the unlikely event that we encounter a problem with your order we will contact you via the e-mail address you have provided. We reserve the right not to accept an order at any time at our discretion.

All new orders are deemed separate and each is treated individually.

If you require any information regarding your order you may contact customer services on +44 (0) 20 8686 9942 during our office hours of 10:30am to 5:00pm (GMT) Monday to Saturday, or via e-mail at info@fluteandharris.com

Flute & Harris has been established since 2016 and has 5 years continuous trading. We are authorised online and branch stockists for all the designers we feature and can categorically guarantee that every item sold on our website (or within our branches) is authentic. Shop at Flute & Harris with confidence.

We accept payment by most major credit and debit cards including Visa, MasterCard and American Express via WorldPay. Payments are also accepted via PayPal.

All credit/debit card holders are subject to validation checks and authorisation by the card issuer. Additional checks may be undertaken by us and your card issuer to ensure it is you making the order. We cannot be held responsible for any delays incurred if for any reason your card issuer refuses to authorise payment. For first time customers we may request that goods are shipped to the credit card billing address.

All prices are in Pound Sterling (GBP) and include UK VAT at the appropriate rate. We currently only accept payment in Pounds Sterling (GBP). The amount on your card statement will be the equivalent amount in your local currency based on the rate applied by your card provider at the time your account is debited at checkout and any foreign currency fees charged by your bank.

If the delivery address is outside of the European Union the UK VAT (tax) will be deducted from the subtotal at checkout before payment is completed. Please also note that import duty and taxes may be incurred in the destination country and are the responsibility of the customer.

Delivery charges are not included in the prices quoted.

FLUTEANDHARRIS.COM may offer occasional promotions throughout the year.

Free Shipping promotions will apply on full price items only with some exceptions. Exceptions are clearly marked within the product description on the relevant product page. Only the delivery will be free and any taxes, duties or customs fees will still be payable.

The following shipping services will be offered in any Free Shipping promotion:

Please sign into your FLUTEANDHARRIS.COM account where you will find the tracking number and courier details for your order consignment.

For security reasons we are unable to update delivery addresses once an order has been placed. In this instance, please request that the original order is cancelled and a replacement order can then be made.

We strive to ensure 99% of all orders placed before 10.00am Monday-Friday will normally be despatched the same day subject to credit and security clearance. Orders received after 10.00am or at weekends or public holidays, will be sent on the next working day. Due to unforeseen circumstances some orders may have a slight delay and therefore we ask customers that you allow five days for order despatch. During our sale periods we are unfortunately unable to guarantee next day UK delivery.